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We will
soon be adding many new online support features,
account tools, and e-learning materials for your
convenience.
Technical
Support Information
If you are having
trouble with your hosting account or account
features, please feel free to call our offices at
413.586.1192 during regular business hours, or use
our 24-hour technical support line at
800.256.4049. You may also email us 24/7.
Please note, all sales and customer service inquiries should
be directed to us at 413.586.1192 or toll-free at
866.4.Dot.Inc or by email.
Emergency Support
If you need emergency support, please
click here for
our online emergency support form, which will notify
one of our staff members, on-call, of your issue
needing prompt attention.
Current
Network Status
If you would like to view the current network
status, online 24 hours per day, please
click here
. Please note: if
you don't have this information on hand, please
email us for your server name.
Terms,
Conditions, and Acceptable Use Policy
View
our Terms, Conditions and Acceptable use policy with
regard to Dot.Inc Solutions servers and equipment
involved in our Internet services,
click
here.
Online Support Store
For our clients that utilize Microsoft® FrontPage® to
manage and update their site, visit our online store
for add-ons and resources to assist you in managing
and improving your web site, including recommended
books and software.
FrontPage Software and
Books | FrontPage
Add-on Applications.
Scripts and Programs
Add interaction and enhanced user features to your
web site with third-party scripts and programs.
Subscribe Me mailing
list software | Additional applications coming
soon.
FrontPage
Tips and Tutorials
At
the request of our clients, we have included
information on Microsoft FrontPage applications
and online tutorials,
click
here.
Check
Your Email From the Web
Introducing web mail- now any of our hosting clients
can check their email directly from their web
browser, anywhere in the world they have Internet
Access. Simply log on to:
domain.com/cgi-bin/wmail/wmail.pl
(please
note "domain" is the domain name for your
web site, such as "dotincsolutions".
Online
Hosting Support Manual
View our
complete online support manual, where you will find
helpful instructions and other general information
on your hosting account features and add-ons,
click
here.
Secure
Payment Center
If you would like to contact our billing department,
or make payments to your account, you may use our
secure Online Payment Center. Make
payments conveniently using Visa, MasterCard, or American
Express cards,
click
here.
If
you would like to make your payment using secure
online checks, please click
here.
Upgrade
& Add-ons to Your Account
If you would
like to upgrade your hosting account, use our online
upgrade request form found here. Coming
Soon!
Looking to purchase a new computer?
We assist our clients in custom configuration and
purchasing of Dell brand computers. To learn
more about Dell, please
click
here.
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